The Office of Extended Academic Programs offers numerous training opportunities. Discounts of up to 50 percent are often available for UNC Charlotte faculty and staff. Some courses include continuing education and professional development credits for accountants, financial planners, human resource professionals, engineers, attorneys, paralegals, and project managers. See individual course pages for specific information about credit. For more information, call 704-687-8900 or email ceregistration@uncc.edu.
Measuring and Improving Processes
9 a.m. to 4:30 p.m., Thursday and Friday, March 2-3, UNC Charlotte Center City
In this course, students will learn how to identify critical business processes and examine and measure these processes for effectiveness with tools such as trend charts, Pareto charts, histograms and fishbone diagrams. After diagnosis, the students will learn how to evaluate and apply appropriate process improvements. This course can be taken alone or as part of the Business Process Management Certificate Program.
Eliciting and Documenting Requirements
9 a.m. to 4:30 p.m., Tuesday and Wednesday, March 7-8, UNC Charlotte Center City
The business analyst has been described as the person who bridges the divide between IT departments and the business organizations they support. For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between these two interdependent groups. This course covers several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions and the clear translation of business needs into requirements. This course can be taken alone or as part of the Business Analyst Certificate Program.
Medical Coding Specialist Certificate Program
6 to 9 p.m., Mondays and Wednesdays, March 8 through June 26, UNC Charlotte Center City
The UNC Charlotte’s Medical Coding Specialist Certificate Program offers in-depth training that will equip students with the necessary knowledge and skills needed to pursue a new career, re-enter the workforce or refresh and broaden current skills in the medical coding field. Properly trained medical coding specialists perform tasks that support the processing of medical billings, implement proper reporting of transactions and support secure health information management. The course culminates in an exam.
Leadership and Communication Skills for Project Managers
9 a.m. to 4:30 p.m., Wednesday and Thursday, March 15-16, UNC Charlotte Center City
The successful project manager is as skillful with people as they are with project management tools and project-specific content. This course focuses on people management skills and the processes for effectively managing project communications: leading the project team, identifying stakeholders, planning and distributing information, and managing stakeholder expectations. This course can be taken alone or as part of the Project Management Certificate Program.
Conflict Management and Resolution
8:30 a.m. to 4:45 p.m., Friday, March 17, UNC Charlotte Center City
In this course, participants will learn how to resolve conflict with co-workers, cross-functional peers and even their manager. In addition, they will learn and practice several techniques to build conflict resolution skills and will receive results of the Thomas-Kilman assessment that allows them to discover whether they might be overusing (a high score) or underusing (a low score) one or more of the major five conflict-handling modes.
Business Process Management and the Balanced Scorecard
9 a.m. to 4:30 p.m., Tuesday and Wednesday, March 21-22, UNC Charlotte Center City
Companies and organizations that leveraged process or technology innovation to achieve business growth have discovered the processes that are most critical to fulfilling their strategic objectives and leveraged these to make processes true strategic differentiators. In this course, students will learn how successful companies have faltered by treating strategic management and process management as separate activities, how to use process improvement techniques to reveal the strategic potential of business processes and four techniques for leveraging process excellence to expand market share, strengthen customer relationships, enter new market segments and create new revenue streams. This course can be taken alone or as part of the Business Process Management Certificate Program.
8:30 a.m. to 4:30 p.m., Fridays, March. 24, April 28, and May 19, UNC Charlotte Center City
The MPA Management Academy is a professional development program intended for supervisors and high-potential staff working in the government and nonprofit sectors. The focus during the three-day program is on key skills needed for management success in the unique environment of government and/or nonprofit organizations and integrates concepts provided by MPA faculty from UNC Charlotte with practical knowledge and experience from local community leaders.
Driving and Employee Engagement and Retention
8:30 a.m. to 4:45 p.m., Wednesday, March. 29, UNC Charlotte Center City
Employees are a company’s largest, un-measurable asset, and collectively, they dictate success for a company. In this program, attendees will learn why engaged employees are more productive and from an HR perspective how one can increase levels of engagement within a workforce. The class will explore the interdependence of attracting, retaining and engaging employees and how key engagement drivers impact a company’s culture and its bottom line.
Project Management for Business Analysts
9 a.m. to 4:30 p.m., Wednesday and Thursday, March 29-30, UNC Charlotte Center City
Good project management is an important part of general business management; for information technology projects, it is critical. IT projects typically are more complex and have greater impact on business processes. Timelines are tighter and user/business needs are more dynamic. Effective IT project management is essential to meet these challenges and make the most efficient use of scarce resources. For the Business Analyst, IT project management represents the core set of skills needed for requirements planning and management. Key topics include establishing a framework for IT project management, and planning, launching, executing, controlling, closing, and transitioning projects. This course can be taken alone or as part of the Business Analyst Certificate Program. Measuring and Improving Processes
9 a.m. to 4:30 p.m., Thursday and Friday, March. 2-3, UNC Charlotte Center City
In this course students will learn how to identify critical business processes, and examine and measure these processes for effectiveness with tools such as trend charts, Pareto charts, histograms, and fishbone diagrams. After diagnosis, the students will learn how to evaluate and apply appropriate process improvements. This course can be taken alone or as part of the Business Process Management Certificate Program.
Eliciting and Documenting Requirements
9 a.m. to 4:30 p.m., Tuesday and Wednesday, March. 7-8, UNC Charlotte Center City
The Business Analyst has been described as the person who bridges the divide between IT departments and the business organizations they support. For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between these two interdependent groups. This course covers several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions and the clear translation of business needs into requirements. This course can be taken alone or as part of the Business Analyst Certificate Program.
Medical Coding Specialist Certificate Program
6 to 9 p.m., Mondays and Wednesdays, March. 8 through Jun. 26, UNC Charlotte Center City
The UNC Charlotte’s Medical Coding Specialist Certificate Program offers in-depth training that will equip students with the necessary knowledge and skills needed to pursue a new career, re-enter the workforce, or refresh and broaden current skills in the Medical Coding field. Properly trained medical coding specialists perform tasks that support the processing of medical billings, implement proper reporting of transactions, and support secure health information management. The course culminates in an exam.
Leadership and Communication Skills for Project Managers
9 a.m. to 4:30 p.m., Wednesday and Thursday, March. 15-16, UNC Charlotte Center City
Successful The successful project manager is as skillful with people as they are with project management tools and project-specific content. This course focuses on people management skills and the processes for effectively managing project communications: leading the project team, identifying stakeholders, planning and distributing information, and managing stakeholder expectations. This course can be taken alone or as part of the Project Management Certificate Program.
Conflict Management and Resolution
8:30 a.m. to 4:45 p.m., Friday, March 17, UNC Charlotte Center City
In this course you will learn how to resolve conflict with your co-workers, cross-functional peers and even your manager. You will learn and practice several techniques to build your conflict resolution skills. In addition, you will receive results of the Thomas-Kilman assessment that allows you to discover whether you might be overusing (a high score) or underusing (a low score) one or more of the major five conflict-handling modes.
Business Process Management and the Balanced Scorecard
9 a.m. to 4:30 p.m., Tuesday and Wednesday, March 21-22, UNC Charlotte Center City
Companies and organizations that leveraged process or technology innovation to achieve business growth have discovered the processes that are most critical to fulfilling their strategic objectives and leveraged these to make processes true strategic differentiators. In this course students will learn how successful companies have faltered by treating strategic management and process management as separate activities, how to use process improvement techniques to reveal the strategic potential of business processes, and four techniques for leveraging process excellence to expand market share, strengthen customer relationships, enter new market segments and create new revenue streams. This course can be taken alone or as part of the Business Process Management Certificate Program.
8:30 a.m. to 4:30 p.m., Fridays, March 24, April 28, and May 19, UNC Charlotte Center City
The MPA Management Academy is a professional development program intended for supervisors and high-potential staff working in the government and nonprofit sectors. The focus during the three-day program is on key skills needed for management success in the unique environment of government and/or nonprofit organizations and integrates concepts provided by MPA faculty from UNC Charlotte with practical knowledge and experience from local community leaders.
Driving and Employee Engagement and Retention
8:30 a.m. to 4:45 p.m., Wednesday, March 29, UNC Charlotte Center City
Employees are a company’s largest, un-measurable asset and collectively they dictate success for a company. In this program, participants will learn why engaged employees are more productive and from an HR perspective how one can increase levels of engagement within a workforce. The class will explore the interdependence of attracting, retaining and engaging employees and how key engagement drivers impact a company’s culture and a company’s bottom line.
Project Management for Business Analysts
9 a.m. to 4:30 p.m., Wednesday and Thursday, March 29-30, UNC Charlotte Center City
Good project management is an important part of general business management; for information technology projects, it is critical. IT projects typically are more complex and have greater impact on business processes. Timelines are tighter and user/business needs are more dynamic. Effective IT project management is essential to meet these challenges and make the most efficient use of scarce resources. For the Business Analyst, IT project management represents the core set of skills needed for requirements planning and management. Key topics include establishing a framework for IT project management, and planning, launching, executing, controlling, closing, and transitioning projects. This course can be taken alone or as part of the Business Analyst Certificate Program.